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Get quick and reliable technical support for your EV charging needs

Resolve Your Issues Faster Provide a list of common issues with solutions

Charging Station Not Working?

Check the power supply and connection cables. Restart the charger.

Slow Charging Speed?

Ensure your vehicle supports the selected charging level.

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Support FAQ

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To reset your EV charger:

1.Turn off the power supply to the charger.

2.Wait for 30 seconds.

3.Turn the power back on and check if the issue persists.
If the problem continues, contact our technical support team.

Step 1: Check if the charger is connected to a power source.
Step 2: Ensure all cables are securely connected.
Step 3: Restart the charger by turning it off and back on.
Still having trouble? Use the "Contact Support" button to reach out to us.

Slow charging may occur due to the following:

1.Your vehicle's battery capacity may limit the charging speed.
2.The charging station may be set to a lower power output.
3.External factors like temperature may impact charging efficiency.

If a power outage occurs:

1. Unplug your EV charger from the vehicle.
2. Wait for the power to be restored.
3. Once power is back, reconnect your vehicle to the charger.

1.Log in to your charger’s mobile or web app.
2.Navigate to the "Firmware Update" or "Settings" section.
3.Follow the prompts to download and install the latest update.

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